Enkay Technologies (India) Pvt. Ltd.

The experience that we have gained over more than three decades as a Global Converged Solution Provider has been channeled into innovative service & support modules which we tailor according to your individual service needs.

With innovative services and tools, we make sure that you get optimized availability and thus more economy out of your system – not to mention sustained efficiency. So when it comes to servicing your infrastructure, we provide Total Customer Care Philosophy.

Backed by 120 highly trained Service / Network Engineers all across the country, we support all stages of Enterprise Network operations, and provide end-to-end lifecycle services. These services support networks based on the converging fields of data and voice communications infrastructure technologies.

Enkay Technical Support Services help you optimize your network investment by :

>	Reduce costs while ensuring proactive support environment as part of your network operations.
>	Minimize risk of downtime & security risks & get a single point of contact.
>	Simplify your support without losing flexibility.
>	Improving performance and availability of network resources to meet user demands.
>	Next-business-day advance hardware replacement (additional replacement options, are also available)
>	Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment.

-	Customer Support Infrastructure @ Enkay
-	Customer Care Activities @ Enkay
-	A Real Time – On Line – Dynamic- Call Management System
-	Enkay Support Services & AMC pdf

Customer Support Infrastructure @ Enkay :

The few highlights of Enkay's Customer Support include :

Exclusively Maintenance & Service Setup

Backed by 120 highly trained Service/Network Engineers all across the country,

World Class Computerized Call Management System (In-house Development) for :

1.	Complaint Management
2.	Inventory Management
3.	Client History

Online Remote Maintenance

Mobile Service Centers

MTTR of less than 4 Hours

24x7x365 customer support

In-house facilities for Intensive & Continuous Training.

Enkay is proud to state that, while most of the organizations monitor response time,
Enkay monitors the restoration time / down time.

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Customer Care Activities @ Enkay :

Technical Support & Services are part of a lifecycle services approach. We offer a portfolio of services based on this approach that provide end-to-end support spanning every stage of the network lifecycle.

Hardware Repairs Services :

These services undertakes completes in-house component level repairs of faulty Printed Circuit Board within 48 hours. Also they are manned by highly skilled, trained & experience engineers & equipped with the latest state-of-the-art test equipment.

Preventive Maintenance Services :

Preventive Maintenance Services are conducted on Quarterly basis .AC voltages including Earth to Neutral & Resistances are checked & recorded. Inappropriate reading is immediately brought to the notice of Customer.

Annual Maintenance Contract (AMC) :

Whether your is a large organization, a small or medium-sized business, or a service provider company, Enkay offers the support expertise to help improve productivity, increase efficiency, and maximize the return on your network investment for the life of your network assets. We offer a portfolio of schemes based on this approach that provide end-to-end support spanning every stage of the network lifecycle.

On Site Servicing & Installation :
With a large service team present across the country, computerized Call Management system & mobile van centers, we implify your on site support without losing flexibility.
Pre- installation site survey is carried out for :
>	Identifying the location of Main Exchange.
>	Inspection of Existing Cabling & New cabling if required.
Demonstrators explain Systems features & train customers on how to use the system.
Post – installation checks carried out by Quality Control to ensure proper functioning of system.
Spare Part Management & Reports are also maintained & adhered to...

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A Real Time – Online – Dynamic Call Management System :

We have developed in- house a Real Time – Online- Dynamic Call Management System, through which we monitor customer calls & engineer movements. Due to this, the average “ Restoration Time / Down Time “ has been brought down to 4 hours, the best in the Indian Telecom Industry.

Call Management Software, also monitors all equipment supplied & records as well as analyses every complaint, so as to scientifically diagnose repeat complaints, thereby further improving the quality & reliability of its services.

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