Call Center Solutions

[vc_row full_width=”stretch_row”][vc_column][rev_slider_vc alias=”call-center-solutions”][/vc_column][/vc_row][vc_row css=”.vc_custom_1522584992465{margin-top: 20px !important;margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 10px !important;padding-bottom: 40px !important;}”][vc_column][ra_section_title style=”sub-underlined” title=”” title_font_container=”tag:h2|font_size:3.42857em|color:%2300aeef” title_google_fonts=”font_family:Hind%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal” subtitle_transform=”text-capitalize” content_font_container=”tag:h3|font_size:24px|color:%23999999″ content_google_fonts=”font_family:Hind%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal” use_custom_fonts_title=”true” use_custom_fonts_content=”true” css=”.vc_custom_1564405572793{padding-bottom: 0px !important;}”]Unified Contact Center Suite[/ra_section_title][vc_row_inner][vc_column_inner css=”.vc_custom_1521845647325{margin-bottom: 0px !important;}”][vc_column_text el_class=”inner_text” css=”.vc_custom_1564405654907{margin-bottom: 0px !important;}”]VizioCONNECT – Unified Contact Center & Customer Relationship Management Suite addresses complex communication requirements i.e. Inbound, Outbound and even blended Call center giving our valued customers the competitive edge. With innovative, technologically advanced & constantly evolving architecture, comprehensive functionalities & rich feature set, our contact center solutions caters to virtually any call center needs. Our call center solution offers ease of use for distributed or centralized workforce achieving customer delight and ensuring that your business stays ahead of competition. Call center solution built with VizioCONNECT contact center suite which has modular, flexible, scalable and robust solution ensuring minimum total cost of ownership at the same time maximizing profit margins, thus offering great Returns on Investment (ROI).
VizioCONNECT contact center solution addresses complex Outbound and Inbound Call Center requirements using all possible communication channels like Voice / Email / SMS / Chat / Social Media.

Established True Client–Server Architecture with four major applications.
• Server • Agent • Supervisor • Quality Analyst[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_section full_width=”stretch_row” css=”.vc_custom_1564406499056{background-color: #009fe2 !important;}”][vc_row][vc_column css=”.vc_custom_1564407347597{padding-bottom: 30px !important;}”][vc_column_text]

Highlights

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Modular, Scalable and Configurable Architecture
EDI- External Database Interface for Data Upload and Allocation
ACD (Automatic Call Distributor)– ANI/DNI Based/Skill Based/Round Robin
DNC Registry Support
Customized Campaign Management
Configurable Call Disposition
Script Management
Our Contact Center Solutions Monitoring Real Time / Supervisor Control
Screen Pop Ups – Query Based / Caller ID Based
Soft Phone Functionality for Agents
Call Statistics: Answer Time, Talk Time, Hold Time, Wrap up Time Calculation
CRM Integration or Customized CRM Application
CRM Page for Data Entry on Agent Screen
E-Mail Alerts and Notifications
Call Center Solution Monitoring Online Voice Logs for Quality Checks / Proactive Actions
Thin Client Support for Agents

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IVR Features

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Field Configurable Call Flow and Routing Algorithm
Our contact center solution has Group wise Call Transfer – Support for Multiple Groups
Agent Login–Logout and Break Functionality – Answer Time / Talk Time Calculation for each Call
Wait Queue Management
Optional Record Message (in case of long waiting duration) and Forward Recorded Message Immediately as E-Mail after Recording
Situation Based Welcome Messages for Office Time / After-office Time / Holidays
Auto reporting through E-Mail
Database Query and Voice Re-production

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Dialer Features

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1564407486221{padding-bottom: 30px !important;}”][vc_column_text]VizioCONNECT contact center solutions or call center solutions offers multiple dialing applications.

Preview Dialing: Numbers are uploaded in the system. Agent will have the list of numbers to be dialed. Agent will select the number to be dialed out.

Progressive Dialing: List of numbers will be uploaded in the system and system will dial the number one by one automatically and will be transferred to an idle agent.

Predictive Dialing: System dials multiple numbers against one agent based on the configuration for unknown database.

Voice Blaster (Auto Dialer): List of numbers to be dialed is uploaded in the system. In our call center solution system will dial numbers and play appropriate messages for each number by fetching data from the databases. Entire operation is automated, once the numbers are uploaded on the system and dialing is initiated; no manual intervention will be required.

Manual Dialing: Agent can enter the number in the window and dial on a click.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1564407680858{background-color: #ffffff !important;}”][vc_row][vc_column css=”.vc_custom_1564407347597{padding-bottom: 30px !important;}”][vc_column_text]

Voice Logger Features